The IT Infrastructure Library (ITIL) ― the most commonly used ITSM framework ― is experiencing its biggest update in over a decade. Crowd-sourced by over 2,200 IT professionals across roles and industries, the ITIL 4 release represents a major paradigm shift for IT teams. What’s new is that ITIL 4 moves from the overly-prescriptive frameworks associated with […]
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Confluence Server Advisory – WebDAV and Widget Connector vulnerabilities (Critical) Confluence Server and Data Center versions released before the 18th June 2018 are vulnerable to this issue. A remote attacker is able to exploit a Server-Side Request Forgery (SSRF) vulnerability in the WebDAV plugin to send arbitrary HTTP and WebDAV requests from a Confluence Server or Data […]
The Troy Coding Club (TCC) met at the E7 offices in December (2017) to review and discuss DevOps and the continuous integration (CI) and deployment of software applications. Attendees were introduced to the practice of CI, which requires developers to integrate code in a shared repository on a regular and frequent basis. Each code integration […]
Atlassian’s Crowd is an identity management tool that allows businesses to centralize users from all of their directories in one location for authentication and authorization of access for web applications. Crowd acts as a single source of truth by allowing the management of all users, groups and directories in one central place. Our client wanted […]
It’s not uncommon for E7 clients to require the ability for users to submit support requests through email. E7 configures JIRA Service Desk (JSD) to accept these requests and populates the JSD ticket with the relevant information. A reasonable request. Until it doesn’t work. What went wrong: Everything seemed to be working as planned with […]