It's time to leave your complex, inflexible workflows behind! Take your cloud environment one level higher and start your digital transformation by implementing a more agile approach to your IT services. In our live webinar, we uncover 10 reasons why your company's current cloud environment should adopt a modern ITSM mindset to foster collaboration and simplify ease of use - ultimately providing value to your customers faster.
Create ITSM practices that fuel your company's growth!
Understand how the right approach to ITSM can improve ROI, speed up performance, and standardize processes
Reveal how aligning business goals across all teams will lead to effective project prioritization
Define the difference between ITSM and ESM
Demonstrate the value in digital transformation, as 46 percent of organizations with written plans see greater ROI on technology
Show how ITSM improves response rates to business changes
Explain how ITSM can deliver quicker satisfactory customer and employee service experiences
The importance of adopting formal IT Service Management (ITSM) practices is more apparent than ever before. IT teams have become much more than just technical support.
The IT Service Management (ITSM) mindset is now shifting into a prominent factor of the digital transformation journey. IT teams are implementing agile approaches that better value ease of use, collaboration, and knowledge-sharing and leaving the complex, inflexible workflows behind.
The purpose of this webinar is to educate teams on why so many organizations are realizing how important IT service management approaches are in today’s fast-paced business world.
Digital transformation refers to the process of using digital technologies to fundamentally change how businesses operate and deliver value to their customers. It involves adopting new technologies, reimagining business processes, and fostering a culture of innovation. By embracing digital transformation, organizations can stay competitive in today's rapidly evolving digital landscape and unlock new opportunities for growth and success.
ITSM, or IT Service Management, is a set of practices and tools that help organizations manage their IT services and align them with the needs of the business. It involves processes such as incident management, change management, and service level management, which ensure that IT services are delivered efficiently and effectively. By implementing ITSM, organizations can improve service quality, reduce downtime, and enhance customer satisfaction.
ESM, or Enterprise Service Management, is a strategic approach that extends the principles of IT Service Management (ITSM) to other areas of an organization. It involves applying service management practices and tools to improve the delivery and management of services across different departments, such as HR, finance, facilities, and customer support. By implementing ESM, organizations can streamline processes, enhance collaboration, and provide a consistent and seamless experience for both employees and customers.
Michael is the Director of Client Solutions at E7 Solutions. Starting his journey with E7 as a DevOps Practice Director back in November 2016, Michael has always found value in recognizing E7 as a service-based firm.
After gaining experience in the technological field through maintaining and updating building technology as well as setting up web and database servers, he has since developed an expertise in working closely with clientele by finding a solution for their technical needs, based on active listening and customizing and building solution plans according to the organization.
As a Director, his focus is to expand portfolios by widening the type of industries E7 works with. When he is out of the office, Michael enjoys golf, music, and spending time with his kids. In fact, he coaches his daughters’ soccer team.
As an enterprise solution engineer, Paul is responsible for helping customers redefine the shape of modern ITSM. Fifteen years of consulting fueled his passion for all things IT. His expertise spans the Atlassian products but also goes beyond the technology to help teams transform the way they work.
Paul enjoys spending time with family and their golden retrievers where they live on the Oregon coast. He’s an avid cyclist and photographer.
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