Cherwell ITSM End-of-Life: How E7 Solutions Can Help

Introduction

With Ivanti's announcement that Cherwell Service Management (CSM) will reach its end-of-life (EOL) on December 31, 2026, many Cherwell users are now faced with the task of finding an alternative solution. Cherwell, which was acquired by Ivanti in 2021, has long been a popular IT service management (ITSM) platform, known for its codeless configuration and workflow automation capabilities. However, with the decision to discontinue support for Cherwell, businesses need to start preparing for a smooth transition to a new ITSM platform.

One such alternative is Jira Service Management (JSM), which has been named a leader in both the 2023 Forrester Wave™ for Enterprise Service Management and the Gartner Magic Quadrant™ for IT Service Management (ITSM). JSM offers a flexible, powerful, and cost-effective solution designed for high-velocity teams. With a modern user interface, a built-in reporting engine, and end-to-end ITSM capabilities, JSM provides a seamless and intuitive experience for IT teams and users alike.

In this blog, we will explore the implications of Cherwell's EOL announcement, the timeline for discontinuation, the reasons to consider migrating to JSM, and how E7 Solutions can assist businesses in making a smooth transition. We will also discuss the key benefits of switching to JSM, best practices for preparing for migration, and success stories from companies that have already made the switch. So, if you're a Cherwell customer looking for guidance on how to navigate this transition, keep reading to find out how E7 Solutions can assist you.

Understanding Cherwell's End-of-Life Announcement

Cherwell Service Management (CSM) has been a widely used ITSM platform for many businesses, known for its codeless configuration and automation capabilities. However, Ivanti, the parent company of Cherwell, has announced that CSM will reach its end-of-life (EOL) on December 31, 2026. This means that while Ivanti will continue to offer support, licenses, and minor updates, there will be no new features or upgrades for Cherwell. The decision to discontinue CSM is part of Ivanti's strategy to integrate Cherwell's capabilities into their broader portfolio. This announcement has left Cherwell customers in need of a new ITSM solution to meet their evolving needs.

The Implications of Cherwell ITSM EoL for your Business

The end-of-life announcement for Cherwell Service Management (CSM) has significant implications for businesses that have been relying on the platform for their IT service management (ITSM) needs. While Ivanti will continue to provide support, licenses, and minor updates for CSM until December 31, 2026, the lack of new features and upgrades can hinder the ability of businesses to keep up with the evolving ITSM landscape. As other ITSM platforms continue to innovate and introduce new functionalities, Cherwell customers may find themselves lagging behind in terms of service delivery, support, and management. To ensure that their IT teams can effectively meet the needs of the business, Cherwell customers must consider migrating to a new ITSM platform sooner rather than later. This will enable them to take advantage of the latest features, service management workflows, and codeless configuration options available in modern ITSM solutions.

Timeline for Cherwell's Discontinuation

The end-of-life (EOL) date for Cherwell Service Management (CSM) has been set for December 31, 2026. While Ivanti will continue to provide support, licenses, and minor updates until this date, Cherwell customers need to plan for the discontinuation of the platform and consider migrating to a new ITSM solution before the end of life.

By understanding the timeline and preparing in advance, Cherwell customers can ensure a smooth transition to a new ITSM platform before the EOL date. This will allow them to continue delivering the best IT service, support, and management to their organizations without interruptions.

Why Migrate from Cherwell to Jira Service Management (JSM)?

Migrating from Cherwell Service Management (CSM) to Jira Service Management (JSM) offers several benefits for businesses looking to enhance their IT service management (ITSM) capabilities. JSM is a flexible, powerful, and cost-effective solution that is built for high-velocity teams. With its modern user interface, built-in reporting engine, and end-to-end ITSM capabilities, JSM provides a seamless and intuitive experience for IT teams and users alike. By migrating to JSM, businesses can leverage the latest features, service management workflows, and codeless configuration options to streamline their IT service delivery and support processes.

JSM vs. Cherwell: A Comparative Overview

When comparing Jira Service Management (JSM) vs. Cherwell Service Management (CSM), it is clear that JSM offers several advantages and is a recommended alternative for businesses looking to migrate from Cherwell. According to the 2023 Forrester Wave™ for Enterprise Service Management and the Gartner Magic Quadrant™ for IT Service Management (ITSM), JSM has been recognized as a leader in the ITSM market. JSM's modern user interface, built-in reporting engine, and end-to-end ITSM capabilities set it apart from Cherwell. Additionally, JSM's wide customer base and app ecosystem provide businesses with a robust and scalable solution. With seamless, automatic upgrades and continuous innovation, JSM ensures that businesses can stay ahead of the curve and deliver exceptional IT service management.

Key benefits of switching to Jira Service Management

By migrating from Cherwell Service Management (CSM) to Jira Service Management (JSM), businesses can unlock several key benefits:

• Access to new features and capabilities: JSM offers a wide range of new features and functionalities that enable businesses to enhance their IT service management processes.

• Streamlined service management workflows: JSM provides predefined service management workflows that can be easily customized to fit the specific needs of businesses.

• Codeless configuration: With JSM's codeless configuration options, businesses can make changes and modifications to their ITSM processes without the need for complex coding or development.

• Seamless integration with other Atlassian products: JSM seamlessly integrates with other Atlassian products, such as Confluence, Bitbucket, and Trello, allowing businesses to create a unified IT ecosystem.

• Cost-effective solution: JSM offers a cost-effective solution for IT service management, providing businesses with a high-value alternative to CSM.

By switching to JSM, businesses can optimize their IT service management processes, improve efficiency, and deliver better service to their customers and users.

Preparing for Your Migration to Jira Service Management

Preparing for the migration from Cherwell Service Management (CSM) to Jira Service Management (JSM) requires careful planning, coordination, and communication. IT service management (ITSM) teams should involve key stakeholders, including decision-makers, specialists, and business leadership, in the transition process. Assembling a transition team ensures that responsibilities are clearly delegated and that the migration process runs smoothly. IT teams should also consult with experts, such as E7 Solutions, who have deep expertise in ITSM solution design and migration. By involving the right resources and following best practices, businesses can ensure a successful and seamless transition to JSM. Register for our webinar to learn more.

How E7 Solutions Facilitates a Smooth Transition to JSM

E7 Solutions, an Atlassian Platinum Solutions Partner, specializes in facilitating smooth transitions from all platforms to Jira Service Management (JSM). With our deep expertise in service management solutions and migrations, E7 Solutions provides customized migration plans tailored to the specific needs of businesses. They offer technical support and training throughout the transition process, ensuring that IT teams are well-equipped to leverage the full potential of JSM. Additionally, E7 Solutions provides post-migration support and optimization services, helping businesses maximize their investment in JSM and achieve their ITSM goals. With E7 Solutions as a partner, businesses can navigate the migration journey with confidence and ease.

Custom Migration Plans Tailored to your Needs

E7 Solutions understands that every business is unique, and therefore, they offer custom migration plans tailored to the specific needs of Cherwell customers. Their team of experts will work closely with your business to understand your requirements, existing workflows, and desired outcomes. With this information, E7 Solutions will develop a comprehensive migration plan that addresses your specific needs and ensures a smooth transition to Jira Service Management (JSM). Their customized approach takes into account factors such as data migration, configuration, integration with other systems, and user training. By partnering with E7 Solutions, businesses can trust that their migration to JSM will be a success, with minimal disruptions and maximum benefits.

Technical Support and Training Provided by E7 Solutions

As part of their commitment to ensuring a smooth transition to Jira Service Management (JSM), E7 Solutions provides comprehensive technical support and training for Cherwell customers. Their team of experts is available to assist businesses throughout the migration process, offering guidance, troubleshooting, and tailored solutions to address any challenges that may arise. Additionally, E7 Solutions offers training programs to help IT teams become proficient in using JSM and leverage its full potential. By providing technical support and training, E7 Solutions empowers businesses to successfully adopt JSM and maximize the benefits of their new IT service management (ITSM) solution.

Post-migration Support and Optimization

Beyond the initial migration, E7 Solutions provides post-migration support and optimization services to ensure that businesses fully optimize their use of Jira Service Management (JSM). Their team of experts will continue to assist with any challenges or questions that arise after the migration, providing ongoing support to ensure a seamless transition. Additionally, E7 Solutions offers optimization services to help businesses fine-tune their IT service management (ITSM) processes and workflows in JSM. By continuously reviewing and optimizing the use of JSM, businesses can maximize the benefits of their new ITSM solution and drive continuous improvement in their IT service delivery and support.

Conclusion

In conclusion, transitioning from Cherwell to Jira Service Management can streamline your IT processes and elevate your business efficiency. With E7 Solutions by your side, the migration becomes a seamless journey tailored to your unique needs. Embrace the benefits of JSM, including enhanced features and support, and join the success stories of companies that made the switch. Prepare for a brighter ITSM future with our expert guidance and customized solutions. Your smooth transition to Jira Service Management awaits, empowering your team for operational excellence and growth. Get ready for a new era of IT service management with E7 Solutions as your trusted partner in this exciting journey.

About E7

E7 is a Michigan-based Atlassian Platinum Solution Partner that guides growth-minded companies through digital transformation. We are focused on improving collaboration, productivity, and efficiency. As transformation enablers, E7 is highly specialized in all aspects of service management and platform migrations.

Frequently Asked Questions

What happens to my data during the migration?

During the migration from Cherwell Service Management (CSM) to Jira Service Management (JSM), your data will be securely transferred from the Cherwell platform to the JSM platform. E7 Solutions will ensure that all data is migrated accurately and securely, following best practices and industry standards for data migration. Your IT teams can trust that their data will be safely transferred to JSM, ensuring a seamless transition and continuity of service management processes.

Can I customize Jira Service Management to fit my business?

Yes, Jira Service Management (JSM) provides customization options that allow businesses to tailor the platform to their specific needs. You can customize workflows, configure service management processes, and adapt JSM to align with your existing service management practices. This flexibility ensures that JSM can fit your unique business requirements.

How long will the migration process take?

The duration of the migration process from Cherwell Service Management (CSM) to Jira Service Management (JSM) depends on various factors, including the complexity of your ITSM setup and the amount of data to be migrated. E7 Solutions will work closely with your business to provide an estimated timeline and roadmap for the migration, ensuring a smooth and efficient transition before the Cherwell EOL date.

What is the cost implication of migrating to JSM?

The cost implication of migrating from Cherwell Service Management (CSM) to Jira Service Management (JSM) depends on various factors, including the size of your organization, the number of users, and the specific JSM subscription plan chosen. E7 Solutions can provide pricing details and help you determine the most cost-effective JSM solution for your business needs. By partnering with E7 Solutions, you can ensure a smooth transition to JSM without incurring unnecessary costs.

How can I ensure a seamless transition for my team?

To ensure a seamless transition from Cherwell Service Management (CSM) to Jira Service Management (JSM) for your team, it is important to provide them with the necessary technical support and training. E7 Solutions offers comprehensive technical support and training programs to help your IT teams become proficient in using JSM and maximize their productivity. By investing in the training and support provided by E7 Solutions, you can empower your team to embrace the new platform and navigate the transition smoothly.