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How to Escalate Incidents With Speed in Jira Service Management
Nov 01, 2023This entry covers how to escalate incidents with JSM-embedded features built into every incident to instantly escalate in a number of ways
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How to Guide: Part 2 - Linking Incidents to Jira Software
Oct 16, 2023Read on the learn how to connect your JSM issues to Jira Software to respond to major incidents in a timely manner is key to service restoration.
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How to Guide: Part 1 - What is Incident Management in JSM
Oct 03, 2023Discover what is incident management and learn how JSM enhances it with self-service features, quick response tools, and Confluence runbooks.
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Webinar: Lets Talk ITSM: What’s on the Horizon - The Future of JSM
Aug 10, 2023Watch this webinar for the latest roadmap on Jira Service Management. Find out the changes on the horizon and how you can use them in your organization.
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Expanding ITSM to ESM via the Cloud
Oct 07, 2022Explore ITSM and gain a better understanding of the digital shift from ITSM to ESM.
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Should ESM Follow ITIL Processes?
Oct 07, 2022Read about ITIL 4’s specifics and how it applies to ESM. Discover if ESM can adopt ITIL processes and if it’s more beneficial than today's ITSM framework.
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Business Transformation: The Power of ESM in Digital Transformation
Oct 04, 2022Explore business transformation and the role of Enterprise Service Management (ESM) in driving your organization's digital transformation strategy.
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Webinar On-Demand: Top 3 Ways to Enable Your Team with an ITSM Tool
Sep 01, 2022Top three reasons your IT team needs Jira Service Management and how it can enable your team to do their best work.
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What is Digital Transformation?
Sep 01, 2022What is digital transformation? Discover digital transformation strategies to enhance efficiency and drive innovation in the evolving digital landscape.
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