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Webinar On-Demand: Modern Infrastructure & Operations
Oct 23, 2020Our webinar will uncover the best practices your IT and Dev teams should follow to create a modern infrastructure. Learn how to better align IT goals with business goals and create flexibility through ITIL4.
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Key Points on Incident Management Tools
Oct 16, 2020Atlassian offers many effective tools across the board. According to Atlassian, the best incident management tools are “open, reliable and adaptable.”
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7 Questions about Incident Postmortems
Sep 25, 2020Advancements in systems may allow more possibility for incidents to occur. Despite this, learning from incidents can provide value with postmortems.
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7 Steps to Atlassian's Incident Response Strategy
Sep 12, 2020Despite technological advancements, it is clear incidents can still impact work productivity. Atlassian follows 7 steps to solve those incidents.
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Incident Management Process Example
Sep 03, 2020Learn the importance of the Incident Management process, from detecting to improving, to ensure business continuity and minimize costly disruptions.
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Top 3 Points on ITSM vs. ITIL
Aug 21, 2020ITSM and ITIL are both considered segments within the IT service management industry, but the differences and importance lie deeper than the surface level.
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What ITIL 4 means for you and your team
Nov 02, 2019While IT teams used to operate with heavy requirements, ITIL 4 offers more practical guidance that integrates Lean, Agile, and DevOps concepts.
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