Powerful alerting and on-call management tools for Dev and Ops teams.
Opsgenie is a comprehensive solution that offers unparalleled alerting and on-call management tools for Dev and Ops teams. It is an ideal choice for teams looking to remediate issues quickly and efficiently while keeping customer satisfaction high. The best part? Integrating Opsgenie with the tools you use every day is super easy! You can easily integrate it with Jira, Jira Server, Jira Service Desk, and Statuspage, among others.
Opsgenie is also compatible and integrates seamlessly with hundreds of the best monitoring, workflow, and collaboration tools. It boasts a flexible rules engine that allows Dev, Ops, and IT teams to plan for service disruptions effectively, stay in control during incidents, and take rapid action when necessary. With Opsgenie’s notification system, you can be sure that the right people will be alerted in real-time, ensuring that your team can resolve any issues efficiently.
Whether you’re working with a small team or a large enterprise, Opsgenie’s flexibility is unmatched. It can easily integrate with over 200 apps and web services to sync alert data and streamline workflows. This powerful tool ensures that your team can focus on what they do best, secure in the knowledge that Opsgenie is working in the background to ensure everything runs smoothly.
In summary, Opsgenie is the ideal solution for any Dev or Ops team looking to keep customer satisfaction high, remediate issues quickly, and stay in control during incidents. With its easy integration, flexible rules engine, and seamless collaboration with monitoring and workflow tools, Opsgenie is a must-have for any organization looking to streamline their operations and stay ahead of the competition.
Want to know more? Click the image above to watch a demo and learn how to:
Understand Opsgenie’s core functionality and the benefits of the platform.
Dev, Ops, and IT teams can plan for service disruptions and stay in control during incidents with Opsgenie’s flexible rules engine.
Integrate Opsgenie with over 200 apps and web services to sync alert data, and streamline workflows
To learn more about Opsgenie, contact E7 Solutions today.
Automation used to require long programs and value that showed up “later.” In 2025, you can embed AI, automation, and orchestration directly into the flow of work and see measurable ROI within a single quarter. Start with high‑volume, rules‑driven tasks, wire in AI for intake and validation, automate routing and approvals, and make everything auditable. Then track cycle time, deflection, SLA compliance, and first‑pass yield to prove impact fast. McKinsey reports concrete gains when gen‑AI is embedded in service operations, including a 65 percent reduction in agents’ knowledge‑lookup handle time and significant shifts to automated contacts as programs scale.
What you will get in this guide
A clear definition of embedded automation and why it matters now
Outcome‑centric metrics that show ROI in weeks, not months
A practical 30‑60‑90‑day rollout roadmap
Where E7 accelerators plug in to compress time to value
What “embedded automation” means in 2025
Embedding automation is not about adding another standalone tool. It means weaving AI, automation, and orchestration into daily workflows so value appears without disruption.
AI at the front door
Turn on Atlassian’s Virtual Agent in a limited channel and define 5–8 guided flows that collect complete data up front.
Use short, structured knowledge articles to power high‑confidence answers and guided actions.
Measure resolution, containment, and hand‑off satisfaction separately to find improvement hotspots.
Automation in the middle
Automate routing, approvals, and escalations with risk‑aware rules to eliminate hand‑offs and idle time.
Use delegated approvals for low‑risk work; enforce SLA timers and auto‑escalations for stalled decisions.
Instrument each rule with a clear purpose and owner; require before/after metrics for every change.
Context engine
Import priority services or suppliers into Assets and relate CIs to requests and changes.
Display dependency graphs during approvals so approvers can see blast radius quickly.
Auto‑notify CI owners when high‑risk work is proposed.
Orchestration across systems
Keep Jira, Confluence, and line‑of‑business apps in sync with a lightweight hub such as Coda Packs.
Replace spreadsheet status with live views that pull from the source of truth.
Centralize actions (approve, comment, update) so teams don’t context‑switch across tools.
Governance by design
Treat prompts, automations, and rules as versioned configuration with links to decisions in the ticket.
Define redlines (what AI may not do) and safe actions (what AI may do without human approval).
Review prompts and rules monthly; rotate any high‑impact changes through the change process.
Why now
AI adoption is mainstream in 2025, shortening the path from pilots to production.
Teams have more examples and governance patterns, lowering change risk.
Outcomes to target and how to measure them
ROI is a business conversation. Baseline the last 90 days, then review weekly leading indicators and quarterly lagging results. Publish a single dashboard with owners and thresholds, and tie improvements to specific changes (for example, “intake validation v2” or “delegated approvals v1”).
Speed and Reliability
Speed without quality creates rework. By compressing cycle time and tightening first‑attempt success, you reduce cost while increasing trust in automation.
Metric
How to measure
Target (90 days)
Owner
Notes
Cycle time (median, p90)
Request → completion by type, approver group, hand‑offs
20–40% faster on targeted flows
Service Owner
Use p90 to expose bottlenecks hidden by averages
First‑attempt success
Rollbacks and rework per change/request
+10–20 points
Automation Engineer
Insert a lightweight PIR checklist into tickets
Approval lead time
Submission → decision; include auto‑approved standard work
30–40% faster
Service Owner
Time‑box delegated approvals with SLA timers
Service Performance
Better performance is the downstream effect of clean intake, correct routing, and strong context. Teams resolve faster, with fewer surprises.
Metric
How to measure
Target (90 days)
Owner
Notes
MTTR
Link incidents to changes and affected CIs; segment by CI criticality
10–25% improvement
Ops Champion
Auto‑tag incidents with probable blast radius from Assets
SLA compliance
Breach rate by step (intake, approval, implementation, verification)
<5% breach on targeted flows
Service Owner
Insert lightweight PIR checklist into tickets
Post‑deploy incident rate
Incidents within 24–72 hours post change
−20%
Automation Engineer
Require verification tasks and rollback criteria
Capacity and Focus
Automation should return time to high‑value work, not just move clicks around. Measure what you actually get back and where it’s being used.
Metric
How to measure
Target (90 days)
Owner
Notes
Deflection rate
Virtual‑agent resolution and guided completion by channel
15–30%
Knowledge Lead
Segment by topic to prioritize content gaps
Time returned
Before/after time studies on time per request; roll up to team level
3–6 hrs/agent/week
Service Owner
Reinvest time into backlog grooming, research
Knowledge reuse & FPY
Article reuse per 100 requests; first‑pass yield on forms
Reuse >2.0; FPY +15 pts
Knowledge Lead
Use dynamic forms to raise FPY over time
Implementation notes
Publish a single dashboard with owners and thresholds for each metric.
Tie improvements to specific changes (e.g., “intake validation v2” or “delegated approvals v1”).
Review exceptions weekly and convert recurring issues into backlog items.
Roles and skills for an automation‑ready team
Clear ownership is the difference between momentum and stall. Assign named owners, even if one person wears two hats.
Role
Top responsibilities
Key KPIs
Cadence
Service Owner
Own ROI targets, prioritize backlog, approve policy/rule changes
Curate articles/snippets; run freshness SLAs; close content debt
Virtual‑agent resolution, knowledge reuse
Weekly content stand‑up
Model Steward
Govern prompts/models, run drift and safety reviews, manage redlines
Evidence completeness, exception rate
Monthly governance board
Ops Champion
Drive adoption, surface friction, run office hours and change comms
Portal usage, channel mix, CSAT
Weekly office hours
Practice Alignment (ITIL 4)
Maintain one‑page RACI, thresholds, and playbooks
Policy adherence, audit pass rate
Quarterly practice review
Guardrails first: governance that keeps you compliant
Speed and safety are not opposites. Build controls into the workflow so people move fast and stay inside the rails.
Policy clarity
Define standard, low‑risk, and high‑risk paths for common request types; document where AI may act and where human approval is required.
Publish short “policy‑in‑a‑paragraph” tooltips in forms and virtual‑agent flows so users understand expectations.
Keep a one‑page policy map in Confluence and link it in every relevant Jira screen.
Risk models
Start with deterministic rules using inputs like CI criticality, recent incidents, size, spend, and test coverage; introduce ML only after data quality is proven.
Version model features and thresholds in a readable config file; require approvals for any change.
Review false positives/negatives monthly and tune rules to improve path accuracy.
Approvals and evidence
Delegate low‑risk approvals with SLA timers and auto‑escalations; reserve targeted CAB for high‑risk.
Capture decisions, timestamps, and rationale inside the issue; block closure if required artifacts are missing.
Use checklists for rollback, test evidence, and verification; auto‑attach AI summaries.
Audit logging
Treat prompts and automations as configuration items with unique IDs and change history.
Log exceptions and rationale in the ticket; attach policy checks and risk scores as artifacts.
Run quarterly audit sampling; publish findings and fixes to a shared runbook.
Continuous oversight
Hold a monthly governance review covering model drift, prompt efficacy, deflection quality, and SLA breaches.
Conduct security checks on access, PII handling, and retention; align with company data policies.
Route control changes (prompts, models, rules) through the same change process—no shadow updates.
A Blueprint for Operationalizing Embedded Automation
Jira Service Management and Coda can give you a practical stack to embed AI and automation where work actually happens.
Virtual Agent
Enable in Premium or Enterprise and start with 5–8 guided flows for the most common intents.
Offer guided completion options to gather everything downstream approvers need.
Track containment vs. resolution and review low‑CSAT transcripts weekly to improve.
Risk‑aware workflows and approvals
Add approval steps and rules that calculate risk and select the correct path automatically.
Pre‑approve standard work and create fast lanes for low‑risk requests; reserve human reviews for edge cases.
Instrument each step with SLA timers and aging reports to catch stuck work early.
Assets (CMDB) as your context engine
Import top services/suppliers and relate CIs to requests and changes for a single pane of impact.
Use relationship graphs to visualize blast radius during approvals and incident response.
Auto‑notify owners of affected CIs when a high‑risk change is proposed.
Knowledge and orchestration
Build short, structured articles; track reuse and keep freshness SLAs.
Stand up a Coda hub with Packs to avoid tool sprawl and centralize actions.
Replace spreadsheet status with live views that pull from the source of truth.
Process design: from “CAB by default” to “CAB by exception”
High‑maturity teams reserve human debate for the few changes or requests that truly warrant it. Everything else flows through fast lanes with guardrails.
Step
What happens
Examples
Measurement
AI‑assisted intake
Purpose, scope, rollback, test evidence captured; user guided to correct path
Virtual Agent forms with dynamic fields and inline examples
First‑pass yield; incomplete submission rate
Automated risk score
CI criticality, dependencies, incidents evaluated; score displayed
Weights tuned by service tier; spend thresholds for supplier flows
Path accuracy; exception rate
Pathing
Standard auto‑approve; low‑risk delegated with timers; high‑risk targeted CAB
Change windows for standard; CAB roster by CI ownership
Approval lead time; CAB volume
Execution & verification
Linked tasks, smoke tests, post‑deploy checks run
Git/CI links; auto‑rollbacks for failed checks
Post‑deploy incident rate; verification SLA
Learning
Knowledge updated; Assets relationships adjusted; backlog items created
Auto‑create knowledge stubs; summarize PIRs in ticket
Knowledge reuse; recurrence of similar issues
A 30‑60‑90‑day roadmap to ROI
Start small, move fast, and measure relentlessly. Aim for visible value in 30 days and a durable operating model by day 90.
Days 1 to 30 — Prove value quickly
Timeline
Deliverable
How to deliver
Proof of value
Week 1
Live portal + minimal risk fields
Configure JSM project; add required fields only
Baseline cycle time and FPY visible
Week 2
Virtual Agent live with 5–8 flows
Enable in one channel; publish a how‑to video
Containment and resolution metrics start tracking
Week 3
Assets seeded with top services/suppliers
Import CIs; link to requests/changes
Approvers see impact context in‑ticket
Week 4
Three paths (standard/low/high) active + dashboard
Maintain an integration catalog; use declarative templates; review new connections in governance; deprecate redundant forms
Key takeaways
Embedded automation compresses cycle time and reduces manual friction when AI, approvals, and orchestration live in the workflow. Atlassian, Coda, and others can provides the building blocks to operationalize this pattern.
ROI in weeks is achievable by targeting high‑volume, rules‑driven work and measuring deflection, first‑pass yield, cycle time, and SLA compliance from day one. McKinsey’s service‑operations results offer credible benchmarks.
Adoption risk is lower in 2025 because AI usage is mainstream and platforms ship ready‑to‑use virtual agents and asset context.
Governance is a design constraint, not a blocker; ITIL 4 and Gartner’s focus on agentic AI and governance make continuous oversight non‑negotiable.
With E7, automation becomes a System of Work, not another IT project. Accelerators help you ship quick wins while building durable controls.
Why E7
E7 Solutions specializes in transforming digital operations by aligning technology and teams to strategy. We focus on sustainable growth, platform clarity, and empowering leaders to make bold, confident decisions. From complex migrations to operational unification, we don’t just deliver projects; we empower transformation with purpose and velocity.
Atlassian Platinum Solution Partner with ITSM specialization and a track record of cloud, service management, and work management outcomes.
Supplier Service Management to stand up supplier portals, automated approvals, and escalation handling on Jira Service Management for “minutes not weeks” onboarding.
Product Operations Acceleration to connect your existing tools into a single operating rhythm, cut operational drag, and improve delivery speed in a few as 30 days.
Advisory, Service Management, Training, and Managed Services so the wins you land scale with governance and quality.
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About the author
Edmond Delude is the Founder and CEO of E7 Solutions, a consulting firm specializing in service management, digital operations, and AI‑driven transformation. With over 25 years of experience as an entrepreneur and executive leader, Edmond helps organizations modernize their platforms, align strategy with execution, and unlock sustainable growth. His work combines deep technical expertise with a human‑centered approach to leadership, enabling teams to thrive while delivering measurable business outcomes. Edmond is a recognized voice in the intersection of technology, leadership, and operational clarity.
On April 27, Corp! Magazine honored a number of Michigan entrepreneurs for their leadership and their contributions to the Michigan economy. Among those honored was E7 founder and CEO, Edmond Delude.
The keynote address explored the variety of ways the honorees have achieved their particular version of success. Each of these leaders took their own path, and it was often an unexpected one.
All the honorees were recognized for making a difference in their communities, in their industry, and, most of all, to their employees. They were never afraid (at least not that they would admit) of taking the “other path,” and they always took their responsibilities as leaders very seriously. They not only explored their own passions, but also engaged the passions of others.
Every day Edmond exemplifies what it means to be a great leader by approaching each element of E7’s business in a calm and thoughtful way, always ready to listen and inspire.
When asked what characteristic he feels best defines a good leader, Edmond responded, “There are two essential characteristics that go hand-in-hand: listening and decisiveness. In order to make good decisions, you must first and foremost be a good listener. Once ready, a good leader has to make important decisions without fear of the responsibility or doubt in their ability.”
Everyone at E7 is extremely proud of Edmond. We believe this honor is well-deserved, although we may be a bit biased.
The ribbon cutting ceremony was a momentous occasion that marked the beginning of a new chapter for E7. The event was attended by the who’s who of the tech industry in Michigan, as well as representatives from the city, county, and state. The support and encouragement we received from these officials was truly overwhelming and we are grateful for their faith in our business initiatives. As a Silver level member of the Troy Chamber of Commerce, we are excited to be a part of an organization that supports local businesses and helps them grow. Our new brand and website are a reflection of our commitment to innovation and excellence, and we look forward to sharing our vision with the world.
It was truly an honor to share this celebration with so many people that have made E7’s success possible. We are very fortunate to have an amazing community of clients, partners, suppliers and supporters. You are the reason for our success. We felt the love at the cocktail party, and it wasn’t just the cocktails!
E7 has very big plans for 2017 and beyond. We look forward to fulfilling on our growth projections with all of you by our side. And we’ll be looking for the next reason to celebrate again soon!
Thank you everyone! We are excited to work with you in 2017!
Atlassian is committed to recognizing and celebrating the exceptional services, expertise, and experience that its partners bring to the table. To this end, Atlassian has developed a comprehensive system of Partner Levels, Specializations, and Partner Awards that help to distinguish and showcase the unique talents and capabilities of its partners. These Partner Levels are designed to provide a clear and transparent framework for evaluating and recognizing the contributions of Atlassian’s partners, and they include Silver Solution Partners, Gold Solution Partners, and Platinum Solution Partners. Each of these Partner Levels is defined by a specific set of criteria, such as the depth and breadth of a partner’s expertise, the scope of their experience, and their track record of delivering value to customers. By leveraging these Partner Levels, Atlassian is able to identify and work with partners who are best positioned to meet the specific needs and requirements of its customers, and to provide them with the highest quality services and support.
Silver Solution Partners are niche consulting companies with particular specializations or companies with a new Atlassian relationship.
Gold Solution Partners are highly trained and committed to their Atlassian practice and delivering value to our customers.
Platinum Solution Partners meet Atlassian’s highest training criteria and have a proven practice that can scale from small to large customers.
In addition to achieving the Atlassian Partner of the Year 2018: Rising Star award, E7 is now recognized by Atlassian as a Platinum Solution Partner.
We take great pride in both of these achievements and always strive to provide our customers the best-in-class services.
E7 Solutions has truly set the standard for excellence as an Atlassian partner, earning the prestigious Atlassian Partner of the Year 2019 Cloud award. The recognition comes as a testament to the exceptional contributions made by E7 Solutions throughout the year, spanning the development of innovative products and services that perfectly complement Atlassian’s offerings, to providing thought leadership that drives new business opportunities and growth. The award is a testament to E7 Solutions’ dedication to providing exceptional Atlassian services to customers, and we are excited to see how we can help our clients develop their Cloud strategy going forward.
E7 was one of 13 solution partner global recipients honored as Partner of the Year for our continuous effort throughout the year.
“Atlassian is thrilled to recognize and honor our 2019 Partner Award recipients”, said Martin Musierowicz, Atlassian’s Head of Global Channels. “Solution Partners are instrumental to our customers’ success and we are excited to be able to highlight some of our top partners who are going above and beyond to support customers and provide Atlassian services.”
We’re honored to be the winner of Atlassian’s Partner of the Year 2019 Cloud and look forward to helping our clients develop their Cloud strategy.
E7 Solutions, a Michigan-based firm, has been named the Atlassian Partner of the Year 2018: Rising Star for its exceptional contributions to Atlassian’s fiscal year 2018. Atlassian, a leading provider of team collaboration and productivity software, acknowledged E7 Solutions’ outstanding efforts in developing new business, providing thought leadership, and delivering products and services that complement Atlassian’s offerings. The accolade was presented to E7 Solutions during the Atlassian Partner Day at the company’s European Summit held in Barcelona, Spain, where 15 recipients were recognized as Partner of the Year. Martin Musierowicz, Atlassian’s Head of Global Channels, expressed his excitement and gratitude for the Solution Partners who go above and beyond to support customers and provide Atlassian services.
E7 Solutions’ recognition as the Atlassian Award Partner of the Year 2018: Rising Star is a testament to the company’s exceptional performance in the past fiscal year. The award was presented to E7 Solutions during the Atlassian Partner Day at the company’s European Summit held in Barcelona, Spain, where 15 recipients were honored for their outstanding contributions. Martin Musierowicz, Atlassian’s Head of Global Channels, expressed his gratitude to Solution Partners who go the extra mile to support customers and provide Atlassian services. E7 Solutions proved to be one of the best partners of the year, developing new business, providing thought leadership, and delivering high-quality products and services that complement Atlassian’s offerings. This achievement further solidifies E7 Solutions’ position as a leading provider of team collaboration and productivity software.
There are many careers in tech that go well beyond software development. E7’s Ana Galofre Smith recently participated in a professional panel hosted by Girl Develop It, a non-profit organization with the mission of encouraging women to learn how to code, to discuss the topic of working in tech as a non-developer.
In her role with E7 Solutions, Galofre serves multiple positions, including Technical Project Manager, Delivery Manager, Scrum Manager, and Business Analyst. “As someone who has been in the tech industry for several decades, in a semi-technical role, I am able to share first-hand experience regarding the variety of interesting and challenging roles available,” said Galofre.
The panel discussion at the Girl Develop It event covered how to break into tech and build a career if your background or goals don’t include the developer track. The panelists shared interesting advice and insights drawing from their personal experiences in different roles and in a variety of industries. Advice shared includes:
Hone and value your “soft skills” such as organization, communication, writing, and analysis. All of these skills are invaluable when working on projects that involve creating technical documentation, developing detailed and useful training materials, composing user stories, analyzing and graphing process workflows for requirements, or testing of the user experience.
Be curious and courageous. Don’t ever hesitate to ask questions. Research what you don’t know. Even industry experts with 20+ years experience do this. Embrace and test new tools. Install free versions of tools and experiment when you have the chance.
Build your toolbox. Learn the fundamentals of project management terminology and methodology, like agile. Take short courses in HTML and CSS to familiarize yourself with the basic of web site development. Utilize free online resources and training videos.
Network. Be sure to highlight all of your skills on your Linkedin profile. Take advantage of the local industry meetup events hosted by organizations like Girl Develop It, Women in Technology, Agile Meetups, etc. Speak to as many people as you can and leverage these connections.
Get Involved Where You Can. Ask your employer if there are opportunities for you to be involved with, or observe, the work of different departments or project groups. Learn first hand what people do and how they do it.
For those interested in exploring a career in tech, here are some resources that the panelists like:
